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[Copied from Evemail] -- On Booking Classes


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#1 Sanfrey

Sanfrey

Posted 28 August 2008 - 09:28 PM

Hi Everyone, Some good points have been made about the speed with which classes fill up. There's only one fix - MORE classes! And there's plans for exactly that. We have plans under way now, and some new, fresh, enthusiastic, willing... naieve.. ahem, new staff getting ready to run classes. We're cooking up a brand new booking system right now too, which should make booking classes a bit easier for students, and a lot easier for us :) I know the temptation's there to bang a reply into this email list but I'd very much appreciate it if replies could be moved to our forums. Many thanks and fly deadly..

Wow my classes were so long ago the link stopped working. Look I took a bunch of them ok? It was a long time ago. Just trust me on it.
Radioactive cats have 18 half lives. (Unless in a box, in which case they have half a chance of having no half lives.) 


#2 yoyojoe

yoyojoe
  • Pip

Posted 28 August 2008 - 10:02 PM

excellent news! - and thanks for listening :) and perhaps it'll make life smoother and a lil more predictable for all concerned. now, where's the dotted line for signing up? (joke)
a fool can ask more questions than a wise man can answer

#3 Phobos

Phobos

Posted 29 August 2008 - 01:28 AM

Please understand as well that there are literally hundreds of pilots wanting to take our classes so there is a lot of competition. Classes tend to take 8-12 hours in length which makes for a very long day for the students as well as the instructors and staff. Many of which have families and small children; so dedicating that long of a day can very difficult and we try to hold as many classes as possible. As Sanfrey said we are working to have more classes and a little smoother system. Thank You all very much for your patience.
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#4 Xalorous

Xalorous
  • PipPip

Posted 30 August 2008 - 09:10 AM

Suggestions: 1. Split the classes over two or three nights. Two would probably easiest to schedule. 2. As said before, host more classes. 3. Finally, a waiting list for classes would be greatly beneficial to you and your customers. Create a list for us to sign up on. When a new class is scheduled, the top x pilots get first shot at classes, where x is the number of slots in the class. Give the pilots 24 hours to accept their slot. On day 2 the next y pilots get a shot at the open slots, where y is the number of open slots. Day 3 is open to anyone on the list. If you turn down a slot, you maintain your position. If you accept the slot, the pilots below you move up. The benefit to AU is you know how many people are waiting. The benefit to the customers is that they don't have to sit there waiting for a class to come out. Xal
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#5 Bamar

Bamar

Posted 30 August 2008 - 09:18 AM

A waiting list would be a big administrative burden, making it even more of a pain to run classes ;)
"Stop exploding you cowards!"

#6 Ecatherina W

Ecatherina W

Posted 30 August 2008 - 11:30 AM

Well, there is a fast and easy way to get an Agony Basic class without worrying about the waiting list... Make an application to join Agony and sign up for the class... :P
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***** Lucifer's Handmaiden *****

Dromedary Goat Albatross and Fish - because we DGAF!

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#7 Sanfrey

Sanfrey

Posted 30 August 2008 - 12:26 PM

LOL at Cath! Indeed. I hope you can make the next class too btw. As far as a waiting list is concerned, the idea has merit indeed. With current processes it would be unmanageable, but one of our clever people is hard at work with some script language I can't begin to understand, developing our new booking system. This sounds like something that could be considered for its version 1.1 release. I'd like a system that records "Expressions of interest" if you like, and presumptively books people on courses for their confirmation. Yes, it would also give us a view of the demand at any point in time. Some drawbacks do come to mind immediately though, not the least of which is the fact that at the moment it's possible for a brand new player to luck into a class, whereas a waiting list would ensure that everyone has to wait - and without a view of the number of people waiting currently, I can't guess whether the waiting list would be 2 weeks or 2 months. So though I'm certainly not dismissing the idea, and I do agree it would be a good one, the development required to implement it well is going to take some time to become a priority. The priority from a PvPU perspective is in revising the certification requirements for teaching classes, then training and certifying both new tutors and new fleet commanders. Though this takes time away from actually running classes, it's an investment because once we have 3 new tutors, we can run far more classes. That's the state of play for any who are interested in a bit of a glimpse under the hood :)

Wow my classes were so long ago the link stopped working. Look I took a bunch of them ok? It was a long time ago. Just trust me on it.
Radioactive cats have 18 half lives. (Unless in a box, in which case they have half a chance of having no half lives.) 


#8 Sanfrey

Sanfrey

Posted 30 August 2008 - 12:32 PM

DISCLAIMER before I get pounced on by the rabble I'm forced to share this game with... it's not MY hood being glimpsed under, and there's nothing of interest to any of you there anyway!!

Wow my classes were so long ago the link stopped working. Look I took a bunch of them ok? It was a long time ago. Just trust me on it.
Radioactive cats have 18 half lives. (Unless in a box, in which case they have half a chance of having no half lives.) 


#9 Ecatherina W

Ecatherina W

Posted 30 August 2008 - 12:58 PM

LOL at Cath! Indeed. I hope you can make the next class too btw.


Not unless someone * grins @ Larg * can help me rescue a PC and make it possible for me to play instead of just do cloaked bookmarks. I am not ready to do 50% emergency warps after 6 minutes of jumping anymore... it is not an acceptable way to play this game. As my problem is increased by 50+ members in a gang, I am electing to not be in Agony gangs... sadly.

:((
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***** Lucifer's Handmaiden *****

Dromedary Goat Albatross and Fish - because we DGAF!

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#10 Atlas Elestra

Atlas Elestra

Posted 30 August 2008 - 02:25 PM

Sounds like you need some RAM stat! I think what some of us general rabble fail to realize is that AU does not run the classes as an ISK making venture, but as a service to the community. That being said it effects the motivation to do some of those things you would do if it were an ISK making venture.... Besides if your annoyed you can't get in the class, you can always try to russle up some people and create a class hunting gang.... >:-)
"Pods are the Chewy center of the ship. Mmmm Good."

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#11 Drgnfiend

Drgnfiend
  • Pip

Posted 30 August 2008 - 03:05 PM

I have a lot more skill training to do before I even meet the minimum requirements for an Agony Application, so I'll just keep training away and waiting for an open class.

#12 Sevron

Sevron

Posted 30 August 2008 - 08:45 PM

I have a lot more skill training to do before I even meet the minimum requirements for an Agony Application, so I'll just keep training away and waiting for an open class.


Err, hmm, please can u elaborate what skill requirements do you mean for an application, we have none?
There are skill requirements for the basic class though, but they are very low.

cheers,
sevron
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#13 Bamar

Bamar

Posted 30 August 2008 - 08:59 PM

Besides if your annoyed you can't get in the class, you can always try to russle up some people and create a class hunting gang.... >:-)


This, please this :)
"Stop exploding you cowards!"

#14 Drgnfiend

Drgnfiend
  • Pip

Posted 30 August 2008 - 11:17 PM

Err, hmm, please can u elaborate what skill requirements do you mean for an application, we have none?
There are skill requirements for the basic class though, but they are very low.

cheers,
sevron


I was looking into applying, and per the Agony Wiki "Before you Apply" section

To start the application process you must have either completed PVP-BASIC or you must have 10 million combat skill points (excluding industry and so on) and have experience at PvP.

I've got around 3Mil total skill points right now, so I don't meet the bare minimum for skill points without the PVP-BASIC class having been completed. So for me it's learning a lot more skills, and/or waiting for PVP-BASIC.

#15 Bamar

Bamar

Posted 30 August 2008 - 11:28 PM

If you're planning on applying to Agony then PM the instructor and see if they can squeeze you in.
"Stop exploding you cowards!"

#16 Sevron

Sevron

Posted 31 August 2008 - 02:32 AM


Err, hmm, please can u elaborate what skill requirements do you mean for an application, we have none?
There are skill requirements for the basic class though, but they are very low.

cheers,
sevron


I was looking into applying, and per the Agony Wiki "Before you Apply" section

To start the application process you must have either completed PVP-BASIC or you must have 10 million combat skill points (excluding industry and so on) and have experience at PvP.

I've got around 3Mil total skill points right now, so I don't meet the bare minimum for skill points without the PVP-BASIC class having been completed. So for me it's learning a lot more skills, and/or waiting for PVP-BASIC.


Okey, gotcha. Yes, there is a skill point requirement, but i thought you meant an actual "skill" requirement, like ... no HAC skill ? no agony for you. We dont have something like that.

But as you mentioned the skill point requirement is only valid, if you did not take a BASIC-class, and i bet that you will have the chance to join a basic class before you get 10 mill combat SP. I think you otherwise would look at a approx. 6 month waiting time %-6 *ouch*

looking forward to see you in the next basic,
sevron
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